Shipment of your package

Packages are usually shipped within 2 days after payment is received, and sent via GLS or TNT courier.
Regardless of the shipping method you choose, we will provide you with a link to track your package online.

Shipping costs include packaging and postage fees. Packaging costs are fixed, while transportation costs vary based on the total weight of the shipment. We recommend that you group your items into a single order. We cannot combine separate orders placed individually, and shipping fees will be applied to each of them.

Shipping costs, unless specified otherwise, are related to the size and weight of the machines, which often incur additional expenses and higher costs. Therefore, we recommend contacting us at store@crea3d.com to discuss the best solution that suits your needs.

For local pickup, our warehouse is located at Via Don Primo Mazzolari sn, 70037 Ruvo di Puglia (Ba), ITALY.

Product Returns

To request a return or replacement of a product, please email store@crea3d.com and provide the following information:

• First name
• Last name
• Phone
• Order Date
• Order ID

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• Product Name
• Product Code/Model
• Quantity
• Reason for Return

Note: The customer is responsible for the transportation costs incurred for the return.